Refund policy

We want you to love what you ordered. If something isn't right, we'll sort it out.

Your consumer rights always apply

Nothing in this policy limits or replaces the rights you have under consumer law:

Australia — the Australian Consumer Law
New Zealand — the Consumer Guarantees Act 1993
Singapore — the Consumer Protection (Fair Trading) Act

These rights apply to everything we sell, including sale and clearance items, and they are not limited by any time frame set out below.

If something arrives faulty, damaged, or isn't what you ordered

This applies to all items, including clearance and made-to-order pieces.
It applies whether or not the item has been worn or washed — some faults only appear once you use something.
We cover any postage costs involved. On international orders you won't need to send anything back to us at all.

Email us at hello@minizali.com with your order number and a photo of the problem, and we'll come back to you within 1–2 business days.

Changed your mind?

We're not required to offer this, but for Australian orders on stocked items we do.

Store credit or refund, within 14 days of delivery.
Item must be unworn, unwashed and in its original condition.
Return postage is at your cost, and we recommend a tracked service — we can't take responsibility for parcels lost on the way back.
Original shipping costs aren't refunded.

To start a return, email hello@minizali.com with your order number and we'll send you a returns form and the return address.

Change of mind doesn't apply to:

Made-to-order and personalised items — printed, embroidered or custom-designed pieces are made specifically for you and can't be resold.
Gift cards.
International orders — see below.

Made-to-order and personalised items

Custom-printed, embroidered and build-your-own pieces are made just for you once you order, so we can't accept them back for change of mind or sizing. Please check the size guide before ordering.

If one arrives faulty or isn't what you ordered, the section above applies as normal.

International orders

We currently ship internationally from our print studio.

Change of mind returns aren't available on international orders. Return freight costs several times what the item is worth, so it isn't something we can offer.
If something is faulty or isn't what you ordered, we'll refund or replace it — and you won't need to send anything back to us. Just email us with your order number and a photo.
Your rights under your local consumer law are unaffected.

Getting in touch

Email hello@minizali.com with your order number and we'll respond within 1–2 business days.

Olivia & Dylan
Mini Zali