Shipping Information

At Mini Zali, we're committed to getting your order to you as quickly and safely as possible. We proudly operate from our Brisbane office and warehouse, where our team of 7+ family members work together every day to pack, personalise and support your orders.

As our product range has grown, some items are now fulfilled through our trusted international production partner. The shipping origin and estimated delivery timeframe for every item is clearly displayed on each individual product page before you place your order.

Processing Times

Processing times vary depending on the product you've ordered.

Brisbane Warehouse

Embroidered backpacks
Original Mini Zali designs you've known and loved since 2021

Orders are typically dispatched within 7 business days. During peak sale periods, all orders may take up to 14 business days to be dispatched due to increased demand. If extended processing times apply, they will always be clearly communicated on the relevant product pages.

International Warehouse

Custom screen-printed backpacks
Screen-printed clothing

These products are made to order and dispatched from our trusted international production partner. Production and dispatch times vary depending on order volumes.

Delivery Times & Costs

We ship Australia-wide using Australia Post and other trusted courier partners.

Brisbane Warehouse

Standard Shipping: $9.99
Estimated delivery: 5-8 business days

Express Shipping: $13.99
Estimated delivery: 2-3 business days

International Warehouse

Standard Shipping: $9.99
Estimated delivery: 7-12 business days

Express Shipping: $13.99
Estimated delivery: 5-8 business days

Split Shipments

If your order contains products from both our Brisbane and International warehouses, your items will be shipped separately and arrive at different times.

Each shipment will receive its own tracking number, which will be emailed to you once dispatched.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Tracking may take up to 24 hours to become active after your parcel has been lodged with the carrier.

Delivery Instructions

Mini Zali is not responsible for parcels once they have been marked as delivered by the shipping carrier.

Lost or Delayed Parcels

If your parcel is delayed or appears to be missing, please contact us at zaliandcosales@gmail.com with your order number. We'll work directly with the courier to investigate and help resolve the issue as quickly as possible.

Address Changes

Please ensure your shipping address is correct before completing your order.

If you need to make a change, contact us as soon as possible. Once an order has been dispatched, we are unable to amend the delivery address.

Important Information

Delivery timeframes are estimates only and may vary due to public holidays, weather events, or courier delays.
Shipping timeframes begin once your order has been dispatched.
Every product page displays the warehouse your item ships from, along with its estimated delivery timeframe.
If your order contains items from multiple warehouses, they may arrive in separate deliveries.